The game will attempt to connect to the lobby server on boot and stay connected for the entirety of your game session. If you get a connection error message when you first enter the main menu, it means you are failing to connect to this server. If you are unable to connect, here are some steps you can take to help troubleshoot:
- Check that you are online and connected to Steam
- The Game Servers use ports in the range of 27000-27300, make sure there isn’t an antivirus program or a firewall blocking network traffic on those ports
- Check that the game’s server isn’t undergoing scheduled maintenance
To ensure your PC can connect to the game servers, open the relevant URL listed below in a browser:
- CoH2: https://coh2-api.reliclink.com/game/version/checkStatus
- CoH3: https://coh3-api.reliclink.com/game/version/checkStatus
- DoW3: https://dow3-api.reliclink.com/game/version/checkStatus
This should bring you to a webpage with the text: [“ok”]. If it does not, this suggests that something on your end is blocking the connection.
If you are still experiencing difficulties, you can also review the Steam forums to see if other players have resolved similar issues or you can begin a new thread to find answers.