Reporting
The Code of Conduct is a guide for our journey together as a community. Should you experience or witness any behavior that deviates from or violates the Code of Conduct, please help us by following the reporting procedures below. We review all reports and do everything within our power to address them appropriately.
In-Game Reporting
For our newer titles, such as Company of Heroes 3, please use the reporting menu directly in the game.
- This menu can be accessed while in a match by clicking on the 3-dot social icon next to a player's username.
- From here, fill in the form with the appropriate details and submit it.
- Our system will then review your report and take any necessary action based on several factors.
- Though you may not receive a response from our system, please ensure you are consistently reporting infractions when you witness them. The more accurate and timely reports our system receives, the more effective it will be in issuing sanctions.
Out-of-Game Reporting
For our titles, that do not have an in-game reporting feature, such as older Company of Heroes or Dawn of War games, please use the following steps. Relic will investigate valid reports, and where appropriate, take commensurate action based on our Code of Conduct. All reports must be submitted in accordance with the following criteria. Failure to do so may result in your report not being investigated. For older game titles, we cannot always guarantee enforcement action.
- Navigate to https://help.relic.com/
- Click "Submit a New Request"
- Under "Game or Service" select Enforcement & Ban Appeals.
- Fill in the form with as many details as possible including:
- Which game is this in reference to (Company of Heroes 1, Dawn of War 2, Space Marine 1, etc.)
- Offence type
- Relevant player's Steam64 ID which is the 17-digit number associated with their account (how to find someone's Steam ID)
- Any relevant evidence of the offence including links to videos or attached screenshots. (We will not review replay files.)
- A short one to two sentence explanation. Provide any additional context to help us understand what you are reporting.
Sanctions
The following sanctions outline the action that may be taken should a player engage in disruptive behavior or unacceptable conduct. Sanctions may be adjusted and applied at Relic’s sole discretion on a case-by-case basis, depending on situational context and the severity of the infraction. In most cases, Sanctions can be defined as a ban from official community spaces including but not limited to; forums, social platforms and/or the suspension of in-game participation or restriction of access to services. In-game bans will result in a member no longer being able to participate in online play until the ban period has expired. Repeat offenses will scale in severity. Sanctions can also be extended to any additional accounts associated with a penalized player. Where possible, players will be informed of bans via an in-game message.
Warning
- Reserved for initial infractions, a warning message in-game or on our platforms will remind players that their behavior is not adhering to the Code of Conduct and that subsequent infractions could result in harsher sanctions.
Communication Ban
- Infractions may result in communication bans on our platforms and in-game. These vary in length based on the severity of the infraction.
- Examples: Chat abuse, bullying, bigotry, personal attacks.
Suspensions
- First time offenders or minor disruptive behavior can result in a temporary suspension from our platforms and/or in-game multiplayer. These vary in length based on severity of the infraction.
- Examples: Stream sniping, posting explicit content, teamkilling, griefing.
- Repeat infractions will result in subsequent suspensions scaling in severity.
Permanent Bans
- Relic does not take permanent bans lightly and will only apply these for serious and/or repeated infractions. Permanent bans apply to ALL Relic Entertainment products and services.
- Examples: Severe and/or repeated offences, threats or endangerment of others, doxxing, cheating, promoting illegal activity, posting Relic’s confidential content.
In serious instances of disruptive behavior or unacceptable conduct that occurs on platforms not owned by Relic, we will review all verifiable information and apply sanctions if deemed necessary. This also applies to offline conduct in the real world.
APPEALS
Should you wish to appeal a suspension or ban, you may do so by submitting an inquiry with the following steps.
- Navigate to https://help.relic.com/
- Click "Submit a New Request"
- Under "Game or Service" select Enforcement & Ban Appeals.
- Fill in the form with as many details as possible including:
- Your game ID or Steam64 ID.
- Any relevant supporting evidence that would justify the removal of a ban.
DATA PRIVACY AND PROTECTION
Relic monitors in-game activity using a secure software tool which has been developed internally by Relic. This tool collects certain data from players (such as hashed IP addresses, player IDs, etc.) and helps us to detect, investigate and prevent cheating in our games and tournaments, as well as all other violations listed in this Code of Conduct. Relic collects, processes, and retains this data, which may include personal data in accordance with our Privacy Policy.
SUPPORT
Should you require any technical help with our games or official Relic accounts, please submit a request through our web form.